Policies and Ts&Cs

 We are really sorry but we are unfortunately unable to process refunds due to you no longer being able to attend. We are more than happy for you to gift the space to a friend  or to sell the space. If we have enough notice we are happy to advertise the space on our Facebook page to try to re  sell the space, however we cannot garantee we will be able to.  

Payment for sessions

All sessions must be paid in full online at the point of booking.  This can be done by bank transfer or through your class for kids accounts.   

Cancellation due to staff illness

 If any of the Fireflies staff are  too ill to run the session they will try to replace themselves to ensure the session can still go ahead. If we are unable to find a replacement the session will be postponed and we will offer everyone an alternative date to return for their session or a refund. 

 Cancellation due to extreme weather

 Although forest school happens in all weathers, safety will always come first. If there is strong wind or extreme thunderstorms whereby we feel the session is exposed to unacceptable risk the session leader may decide to cancel . If possible, on occasions we may be able to offer you an alternative session but if you cannot attend the alternative session offered then no refund can be given.   

Minimum numbers per session

 Sessions will only go ahead if we have 10 children or above. 24 hours notice will be given before the session date is cancelled.