Cancellation Policy

Terms and conditions

Payment for sessions

All Twiglets sessions must be paid in full either online in advance or in cash at the first sessions. If you would like to pay by cash please ensure you have emailed or messaged us on Facebook to let us know so that we can reserve you a place. 

All half term camp sessions must be pre-booked and paid in advance through Eventbrite or BACS payment.

Cancellation due to illness

If either Sonia or Jess is too ill to run the session they will try to replace themselves to ensure the session can still go ahead. If we are unable to find a replacement the session will be postponed and we will offer everyone an alternative date to return for their session. 

Cancellation due to extreme weather

Although forest school happens in all weathers, safety will always come first. If there is strong wind or extreme thunderstorms whereby we feel the session is exposed to unacceptable risk the session leader may decide to cancel . Unfortunately no refunds are given. 

Minimum numbers per session

Sessions will only go ahead if we have 5 children and above. 24 hours notice will be given before the session date is cancelled.